BugParche · La Vega Travel

Terms & Conditions for Tours

Website Version – 2026

1 Introduction

These Terms & Conditions govern all bookings made with Kubun.Guru S.A.S and its subsidiaries La Vega Travel, and BugParche (hereinafter La Vega Travel), an eco‑tourism operator based in Colombia under Colombian National Tourism Number (RNT) 248384. By booking a tour, you (hereinafter, the “traveler”) agree to these Terms & Conditions, our Privacy Policy, and any additional written agreements provided for specific itineraries.

2 Eligibility

Participants must:

Be at least 18 years old or accompanied by a legal guardian. Acceptance of minors is at tour operator’s sole discretion. Any minors must have proof of ID, and proof of relationship to minor (i.e. birth certificate that includes the names of the parent(s))
Provide accurate personal information, including passport details
Be physically capable of participating in the selected tour.
Disclose any medical conditions that may affect participation
Disclose any medical, religious or lifestyle dietary restrictions. All dietary restrictions will be accommodated subject to prior disclosure and availability.
Have paid for the tour in full according to the specific tour payment rules, before the date the tour starts

La Vega Travel reserves the right to refuse participation if safety or operational concerns arise. Failure to disclose all legally required information, or willful non-disclosure of physical or dietary disabilities or restrictions before the start of the tour will result in cancellation of tour participation for noncompliant travelers. Refunds, if due, will be issued according to Section 4 (Cancellations and Refunds) below.

3 Booking & Payment

A booking is confirmed only after:

Full payment or required deposit is received
Traveler receives written confirmation from La Vega Travel

Payments are processed securely through Stripe, our authorized payment processor.

Prices are listed in USD unless otherwise stated. Exchange rate fluctuations may affect final pricing for non-USD currencies.

3.1 Bookings Made on Behalf of Third Parties

If a traveler makes a booking or purchase on behalf of another person or group, the traveler (the “Primary Booker” for this section) agrees to the following:

3.1.1 Responsibility for Information Submission

The Primary Booker is fully responsible for:

Providing complete, accurate, and timely personal information for all individuals included in the booking,
Submitting all required documents (passport details, medical disclosures, dietary restrictions, emergency contacts, etc.),
Ensuring that all third parties have read, understood, and agreed to these Terms & Conditions.

La Vega Travel is not responsible for delays, denied participation, or additional costs resulting from missing, incorrect, or late information submitted by the Primary Booker.

3.1.2 Acceptance of Terms by Third Parties

By being included in a booking, all third‑party participants are deemed to have accepted:

These Terms & Conditions,
All safety rules,
All payment schedules,
All liability limitations,
All behavioral and environmental guidelines.

The Primary Booker is responsible for communicating these terms to all participants.

3.1.3 Financial Liability

The Primary Booker is financially responsible for:

All payments associated with the booking,
Any additional charges incurred due to changes, corrections, or omissions in third‑party information,
Any penalties or fees arising from cancellations, modifications, or non‑compliance by any participant in the group.

If any third party fails to make a required payment, the Primary Booker remains fully liable for the outstanding balance.

3.1.4 Conduct and Compliance of Third Parties

The Primary Booker agrees that:

All participants included in the booking must comply with La Vega Travel’s rules,
Any misconduct, violation of law, or breach of these Terms & Conditions by a third party may result in removal from the tour without refund,
The Primary Booker may be held responsible for damages or losses caused by any participant they registered.

3.1.5 No Agency Relationship

The Primary Booker acknowledges that:

They act solely as a private individual when registering others,
They do not represent La Vega Travel,
La Vega Travel assumes no responsibility for disputes between the Primary Booker and third‑party participants.

4 Cancellations & Refunds

4.1 Cancellations by the Traveler

A non‑refundable 30% deposit is required to secure a reservation.

An additional 20% payment (bringing the total to 50%) is due 75 days before the start of the trip.

Full payment is required 45 days before the trip begins.

All delays in payment will be addressed on a case by case basis, and any payment arrangements are based on availability of seats on tour and timing of request for extension.

All cancellation and refund requests must be made via email to explore@lavegatravel.com

There will be no partial refunds due to delays caused by travelers, unwillingness to participate in any activity, or activity changes due to force majeure events.

Cancellations made more than 60 days before departure will receive a refund of all payments except the deposit.

Cancellations made 59 days or fewer before departure are non‑refundable.

*Travel insurance with cancellation coverage is recommended.
**All deadlines close at 11:59 PM United States EST.

4.2 Cancellations by La Vega Travel/Force Majeure

La Vega Travel may cancel or modify a tour due to:

Severe weather
Natural events
Safety concerns
Government restrictions
Minimum participant requirements not met
All other acts of God or force majeure events including:
- Severe weather events, including hurricanes, tropical storms, heavy rainfall, flooding, landslides, extreme winds, lightning, or severe drought.
- Natural disasters, including earthquakes, volcanic eruptions, tsunamis, wildfires, or other geological or environmental events.
- Public health emergencies, including epidemics, pandemics, contagious disease outbreaks, mandatory quarantines, or government‑imposed health restrictions.
- Government actions, including travel bans, border closures, curfews, state‑imposed restrictions, changes in visa or entry requirements, or any official order that prevents normal tour operations.
- Civil unrest, including protests, riots, strikes, blockades, or disruptions caused by social or political instability.
- War or armed conflict, including declared or undeclared war, terrorism, insurgency, or military operations.
- Infrastructure failures, including power outages, water supply interruptions, road closures, transportation shutdowns, or communication network failures.
- Environmental protection orders, including closures of protected areas, wildlife reserves, or natural sites by local or national authorities.
- Unexpected wildlife activity that poses a safety risk or prevents access to planned routes.
- Any event beyond the reasonable control of La Vega Travel, whether foreseeable or unforeseeable, that makes the operation of the tour unsafe, illegal, or impossible.

If La Vega Travel cancels, traveler may choose:

Receive credit for a future available tour up to the amount paid for the cancelled tour.

La Vega Travel is not liable for additional costs such as airfare, personal expenses (i.e. souvenirs or general shopping, alcoholic beverages, toiletries, tips, etc.), or hotel stays outside of the tour dates.

5 Changes to Itinerary

Eco‑tourism environments are dynamic. La Vega Travel may adjust itineraries to ensure safety, environmental protection, or operational feasibility. This may include changes to:

Routes
Activities
Transportation
Accommodation
Meals
Tour guides and experts

La Vega Travel will communicate changes as early as possible.

6 What Is Included and What Is Not Included

6.1 Included Services

Each La Vega Travel tour includes the services and amenities explicitly listed in the itinerary and pre‑departure documentation. Unless otherwise stated, included services typically consist of:

All scheduled ground transportation (included transfers to/from airport) during the tour.
Shared lodging in hotels, guesthouses, or eco‑lodges (private rooms available at additional cost).
All meals during the tour, including non‑alcoholic beverages.
Snacks and unlimited bottled water.
Access to private reserves and nature areas specified in the itinerary.
Guided wildlife observation (day and night), photography opportunities, and nature walks.
Professional guides and interpreters (English-Spanish)
Basic medical assistance and local accident insurance.
Starlink Wi‑Fi where specified.
Workshops, talks, and educational activities included in the itinerary.
Welcome package and farewell keepsake, when applicable.

Only the services explicitly listed as “included” in the itinerary or booking confirmation are guaranteed.

6.2 Not Included

The following items are not included in any La Vega Travel tour unless explicitly stated otherwise:

International or domestic airfare to/from the tour’s starting/final location.
Travel insurance (medical, CFAR, evacuation, or baggage).
Visa fees, passport costs, or entry/exit taxes.
Alcoholic beverages, unless specifically noted.
Personal purchases, souvenirs, toiletries, or additional snacks.
Optional activities not listed in the itinerary.
Hotel nights before or after the tour dates.
Private rooms, unless purchased as an optional upgrade.
Tips, unless otherwise stated.
Laundry services, except where a single laundry opportunity is included.
Camera equipment, batteries, SD cards, or personal gear.
Medical expenses not covered by local accident insurance.
Transportation outside scheduled tour activities.
While La Vega Travel guides are capable of providing basic assistance and directions in French, Portuguese, Italian and German, the official languages of the tour are English and Spanish. Simultaneous translation and interpretation will be provided solely in those two languages

6.3 Optional Add‑Ons

Certain services may be available at additional cost, including:

Private rooms (where available).
Travel insurance assistance (CFAR).

These must be requested in advance and are subject to availability.

6.4 No Implied Services

Any service, activity, or amenity not explicitly listed as included in the itinerary or booking confirmation shall be considered not included, even if commonly offered by other tour operators.

7 Traveler Responsibilities

The Traveler agrees to:

Provide proof of Yellow Fever vaccination 30 days before arrival date.
Report any health symptom immediately, we travel with physicians to mitigate any unforeseen situations.
Follow all instructions from guides and staff, and medical staff
Respect local communities, wildlife, and natural areas
Report any behavior or circumstance that could jeopardize the tour, staff or other traveler’s safety, health, or property.
Use required safety equipment
Maintain appropriate behavior during the tour
Always remain within the planned route and activities
Adhere to any rules associated with tobacco consumption
Assume responsibility, be that criminal or civil, for any damages caused by the traveler to people, property, the environment, the tour operator, all parties performing work on behalf of La Vega Travel, or any damages or actions that could arise out of the illegal activities, negligence, carelessness or actions that give rise to a complaint, civil action or criminal charges for said damages.

Failure to comply may result in removal from the tour without refund.

8 Health, Safety & Risk Acknowledgment

Eco‑tourism activities may involve inherent risks, including:

Uneven terrain
Wildlife encounters
Presence of bugs, arachnids, snakes, ticks
Weather changes
Transportation in rural areas
Limited access to medical facilities and emergency services in rural areas

By booking, traveler acknowledges these risks and agrees that participation is voluntary.

La Vega Travel will provide local health insurance in case of accidents, yet strongly recommends:

Supplementary CFAR travel insurance covering medical emergencies, trip cancellation, and evacuation
Appropriate physical preparation for nature‑based activities

9 Passports, Visas & Travel Documents

Travelers are responsible for:

Valid passports (expiration date of no less than 6 months)
Visas (if required)
Entry/exit requirements for Colombia and any transit countries

La Vega Travel is not liable for denied entry or travel disruptions caused by missing or invalid documents. La Vega Travel is not responsible for refunds if traveler does not have the necessary documentation in place.

10 Personal Property

La Vega Travel is not liable for:

Lost, stolen, or damaged personal items
Luggage delays
Equipment brought by travelers

La Vega Travel recommends keeping valuables to a minimum and using waterproof bags during nature activities.

11 Photography & Media

During tours, La Vega Travel may capture photos or videos for promotional purposes.

Travelers may take personal photos but must respect:

Wildlife
Local communities
Cultural sensitivities
Protected areas

12 Environmental Commitment

La Vega Travel operates under strict eco‑tourism principles:

Leave No Trace practices
Respect for protected ecosystems
Sustainable route planning
Limited group sizes
Zero tolerance policy on Bio-Smuggling. Anyone found in possession of any animal or plant, dead or alive, will be turned over to the authorities for prosecution.

Travelers must follow all environmental guidelines provided by guides.

13 Liability Limitation

To the maximum extent permitted by law, La Vega Travel is not liable for:

Injuries resulting from failure to follow guide instructions
Acts of God
Actions of non-tour related third‑parties
Delays or cancellations outside our control
No traveler may leave the group or separate from the guided activities at any time. La Vega Travel assumes no responsibility or liability for any incident, injury, or event that occurs outside the scheduled and supervised tour activities.

La Vega Travel’s total liability, under any circumstance, shall not exceed the amount the traveler has paid for the tour.

14 Data Protection & Privacy

La Vega Travel processes personal data in accordance with:

GDPR (EU customers)
PIPEDA (Canada)
CCPA/CPRA (U.S. California)
Colombian data protection laws

La Vega Travel collects only necessary information for:

Booking
Safety
Legal compliance
Payment processing

Stripe acts as our payment processor under a GDPR‑compliant Data Processing Agreement.

Full details are available on our Privacy Policy.

15 Governing Law

These Terms & Conditions are governed by:

Colombian law for tours conducted in Colombia

Any disputes will be resolved in the appropriate Colombian court.

16 Release and Hold Harmless Agreement

The traveler hereby releases, discharges, and agrees to hold harmless La Vega Travel, Oscar Enciso, Kevin Wiener and John Griffith, and all accommodation providers, local guides and instructors, conveyances, and transportation companies in their roles as collaborators, assistants, route support personnel, or any capacity related to the operation of the tour, from any and all liability, claims, demands, actions, causes of action, damages, losses, injuries, or expenses (including attorney’s fees) arising out of or connected to:

Participation in any tour activity,
Presence in rural, natural, or remote areas,
Any inherent risks associated with ecotourism,
Any action or omission by the traveler,
Any incident occurring outside the programmed activities,
Any failure to follow safety instructions or behavioral guidelines.

The traveler acknowledges that participation in the tour is voluntary and that they understand the inherent risks described in these Terms & Conditions. The traveler further agrees that La Vega Travel, Oscar Enciso, Kevin Wiener and John Griffith, and all accommodation providers, local guides and instructors, conveyances, and transportation companies shall not be held liable for injuries, losses, damages, or unforeseen events that do not result from gross negligence or willful misconduct directly attributable to them.

The traveler additionally agrees not to initiate any claim, lawsuit, or legal proceeding against La Vega Travel, Oscar Enciso, Kevin Wiener and John Griffith, and all accommodation providers, local guides and instructors, conveyances, and transportation companies for matters arising from participation in the tour, and accepts that this release is valid to the maximum extent permitted under applicable Colombian law.

17 Prohibited Conduct: Human Trafficking, Child Exploitation, Drug Activity, Prostitution, Other

La Vega Travel maintains a strict zero‑tolerance policy regarding any conduct that is illegal, unethical, or harmful to individuals or communities. By booking a tour, the traveler agrees to the following:

17.1 Human Trafficking & Child Exploitation

The traveler is strictly prohibited from engaging in, supporting, facilitating, or attempting to participate in:

Human trafficking in any form,
Child exploitation, including sexual exploitation, labor exploitation, or any activity involving minors that violates Colombian or international law.

Any suspicion or evidence of such conduct will result in immediate removal from the tour, termination of all services without refund, and reporting to the appropriate authorities in Colombia and internationally.

17.2 Drug Use, Possession, or Purchasing

The traveler is prohibited from:

Using, possessing, purchasing, transporting, or distributing illegal drugs or controlled substances,
Engaging in any drug‑related activity in violation of Colombian law.

Violation of this clause will result in immediate removal from the tour without refund and referral to law enforcement.

17.3 Prostitution and Sexual Exploitation